Our Quality Service Guarantee is your written commitment assuring the delivery of all of the services described below.

As your representative we will:

1. Conduct counseling and information session to identify your needs and goals and to plan a property search. 2. Offer to arrange pre-qualifying or pre-approval meeting with a lender to determine affordability range and improve negotiating position at the point of offer. 3. Commit to priority availability for meeting your needs and schedule for property research and showings. 4. Complete a thorough market search to identify all properties consistent with your needs and price range. 5. Prepare a written Competitive or Comparative Market Analysis for you prior to you making an offer. 6. Prepare a written offer to purchase on the property of your choice reflecting your price and terms. 7. Provide counsel and negotiating assistance on all offers to purchase. 8. Obtain and review with you the seller's written property history and disclosure statement. 9. Recommend professional building and termite inspections and review findings and remedies with you. 10. Monitor and communicate the status and satisfaction of contract contingencies. 11. Accompany you on walk through property inspection before closing, if provided for in the contract. 12. Contact you after the closing to assure the satisfactory completion of all service details. 13. Offer the opportunity to evaluate the service provided through the Quality Service Assurance Survey©.

We present each Buyer with this Guarantee. After the Close of Escrow, every Buyer will receive a Survey from Leading Research Corporation (LRC) to complete and return. You can learn more about Leading Research Corporation by visiting their web site, http://www.QualityCertified.org. Based upon your responses, we will continue to be certified by LRC as a Quality Service Provider.

What is Quality Service Certification™?

Quality Service Training and Certification requires real estate professionals to follow specific procedures and introduces standards of practice for the benefit of the consumer.

How does Quality Service Certification™ benefit the consumer?

When consumers spend significant dollars for a service, they expect consistency, reliability, predictability and accountability from that professional service provider. Until now, the absence of service standards in the real estate industry contributed to the inconsistency of satisfaction and value experienced by the home seller and home buyer. Thus, the Quality Service Certification™ program was created to offer greater value for the home seller or home buyer by providing consistent, reliable, predictable and accountable service for every real estate transaction. This service is provided by a Quality Service Certified® real estate practitioner.

What distinguishes a Quality Service Certified® real estate professional?

To become Quality Service Certified®, a real estate practitioner must attend the Quality Service Certification™ program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Following the closing of each home sale or purchase, an independent research company sends the consumer a comprehensive survey asking critical questions about the details and overall satisfaction of service provided by the sales person and broker. The sales person's ability to maintain Quality Service Certified® status is dependent upon satisfactory service evaluation feedback from those buyers and sellers.

How is Quality Service Certified® professional recognition different from the other designations real estate professionals use?

Most existing designations have been created for the benefit of the real estate practitioner to enhance image and credibility. Quality Service Certification™ exists for the benefit of the consumer - to insure a higher level of professional accountability, better service and greater service value. Most designations are earned one time and renew nearly automatically. Quality Service Certified® professional recognition is earned and maintained by meeting or exceeding a standard of ongoing quality service delivery each time a customer is served. That's quite a difference!